Have you ever been in a situation of confusion as to why people do or do not do what they “should” be doing? For instance, having an expectation of someone in a specific job to know all the information to execute it properly. I have noticed recently that some find it challenging to handle people not having the information/skills to do a job they are in or assigned to.
I see this being more relevant now more than ever, as we are getting through this pandemic. There are many people still out of work leaving a strain on other working staff. With businesses being short staffed, they may be unable to properly train the staff they do have. Other aspects like early closings and limited supplies can affect how employees receive training.
I have been on a journey the past few years and have heard the phrase, “You do better, when you know better”. Until recently through experience, I have learned the truth behind that statement: Someone cannot do better until they learn or are taught better. Without gaining the training, skills, and experience to do a job, people are likely to be unable to do the job “better”. A major key point I’ve accepted is learning to be more understanding in regards to expecting something from someone who is unable to give something they don’t have to give.
For many people, it takes time to learn and grow. There are those who are unwilling or unable to learn and grow, and therefore find it harder to do better by themselves. We can play a part in teaching by being patient and willing offer help as well. I recently visited an amusement park and an employee was apologizing for the wait. He informed us it was his first day. I shared with him some customer service guidance; I encouraged him to say, “Thank you for your patience, we will be with you as soon as we can”. The delay was completely out of his control; therefore, he had no need to apologize. He was able to give the message of understanding and appreciation to the customers for their patience in waiting.
A little patience and understanding really goes a long way.
Thanks for listening, until next time.
Sue Jurjevic is the Senior Recreation Specialist for the City of Manassas Park, Department of Parks and Recreation. She can be reached at 703-335-8872 or via email at email@example.com.